It just irks me that a company like Adobe can't hire its neighbors to provide customer support and instead goes with the cheapest solution. Unfortunately, this software segment is pretty much an oligopoly therefore not much influence we're gonna have.except complain.and get back to work! Granted I agree that any US-based firm who outsources a customer-centric function to a foreign country with scant Ameri-English speaking skills should seriously reconsider as the competition will take advantage of it. My old number did not work for version 3 but 4 hours later a serial number appeared in my Adobe Store account for the version 3 upgrade. My upgrade Ser# worked perfectly and automatically recognized my existing Ser #. First, the OP clearly needs to focus his or her energy on other things.
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